Shipping/Returns Policy

Shipping- BayleesFishees uses the best method to ship your goods to your door.  We proudly use USPS, UPS, and Southwest Airlines depending on the product.  Depending on your order, we may choose to split it up and send it using different methods.  This helps us keep the cost down for you and gives you the best service for your purchase.

For example:  When shipping plants, we normally would use USPS Priority.  When shipping bulk food, we normally use UPS Ground.  When shipping gravel, we always use USPS Flat Rate.  So, if you ordered all three, then because of the plants, we would have to ship everything USPS Priority.  That does not make sense, as the weight of the gravel and food would make the cost of shipping too high.  We understand that you work hard for your money and so do we, so by giving each order special attention, saves us all money.

Shipping Fees- All of our shipping charges are based on USPS rates.  USPS rates are the cheapest in most respects and even if we use a more expensive method, we still only charge you USPS rates.  Nothing is "free" when it comes to shipping.  Someone has to pay and usually it is the customer.  We feel by offering you are best products at the lowest possible price and then charging you the lowest possible shipping, we will earn your business without tricking you to get it.

Returns- If you are unsatisfied with your purchase, we want to know about it.  We strive to have the best customer satisfaction, and that means taking care of every customer.  If there is a problem, email bayleespapa@aol.com and tell us your issue.

For issues with live goods, please be able to provide proof.  This is something we do not like to ask, but unfortunately, we need some type of proof which can easily be a digital photo within 2 hours of delivery showing us the issue.  If you are unable to establish proof, please email us within the 2 hour time frame and be as descriptive as possible.

Most orders can be replaced or refunded without having to "reorder".

If you have any questions, please feel free to contact us.